[Announcement] Excellent Customer Service

Nightfly · **Excellent Customer Service -** 03-11-2009, 10:18 PM

I would like to thank Pastor and his site for taking care of a small download
problem, with a album I was downloading at the time.

They wrote back quickly and resolved the problem beyond my expectations.

I just want to write something positive to let guests who visit our site know, that it not just about who has the lowest prices.One of my priorities that I use when choosing a site,is for good customer service.And Pastor and his site Mp3sale have always been consistent in this area.

Might I also say that Soundsbox and Mp3skyline also excel in this area,I can
only speak from my personal dealings and past experience.

The Rev · **Music & Movies! -** 03-13-2009, 03:57 PM

I see that you are promoting Movie Berry. Why not do a deal with them so I can use credit with you to download movies with them? I know and trust your site. I don't know the movie site. I think it would be good to have an all inclusive media site where I can download music and movies in the one place.

corruptz0r · **... -** 05-24-2009, 12:20 PM

I completely disagree. MP3SALE's support is terrible.
I have had a trouble ticket open for two weeks now and they have yet to respond.

Nightfly · 05-24-2009, 03:49 PM

Quote:

Originally Posted by corruptz0r

I completely disagree. MP3SALE's support is terrible.
I have had a trouble ticket open for two weeks now and they have yet to respond.

Write pastor39 a pm on this site and maybe he can help.

pastor39 · 05-25-2009, 07:52 PM

I'm not sure I can help in this case.. The reasons for credit cards declines by our credit card processor is too complex to understand, even for me

So, if they are thinking that something looks fraudulent - there's no way to pay from this credit card/location/may be something else?! Is your credit card issued at the same place as you're located at this moment? If not - may be it's the reason, but not for sure.....

Nightfly · 05-25-2009, 08:16 PM

Quote:

Originally Posted by pastor39

I'm not sure I can help in this case.. The reasons for credit cards declines by our credit card processor is too complex to understand, even for me

So, if they are thinking that something looks fraudulent - there's no way to pay from this credit card/location/may be something else?! Is your credit card issued at the same place as you're located at this moment? If not - may be it's the reason, but not for sure.....

Thank you for your response and as usual excellent customer service...

tony maim · 05-27-2009, 12:48 PM

Out of all the sites I have used, not only does it have the music I want, the service has been great - not only that, you actually get an answer. Being pretty new here, the impression I get from reading older posts is that quite a lot of sites rarely come here... (I could be wrong of course!)

Nightfly · 05-27-2009, 04:32 PM

Quote:

Originally Posted by tony maim

Out of all the sites I have used, not only does it have the music I want, the service has been great - not only that, you actually get an answer. Being pretty new here, the impression I get from reading older posts is that quite a lot of sites rarely come here... (I could be wrong of course!)

You are right and welcome...

Max from Skyline used to spend a lot of time here but he has not been around as of late.

tomhr · 05-28-2009, 06:38 AM

Quote:

Originally Posted by Nightfly

You are right and welcome...

Max from Skyline used to spend a lot of time here but he has not been around as of late.

Max might be suffering medical problems. But before his absence of the last few months, he gave five-star customer service. And MP3Skyline carries a lot of music that MP3Sparks doesn't. So I recommend MP3Skyline.

My only complaint about Max? He ditched the blue-girl-with-diamonds banner art that MP3Skyline had till about six months ago. The new girl looks brainless.

Nightfly · 05-28-2009, 06:48 PM

Quote:

Originally Posted by tomhr

Max might be suffering medical problems. But before his absence of the last few months, he gave five-star customer service. And MP3Skyline carries a lot of music that MP3Sparks doesn't. So I recommend MP3Skyline.

My only complaint about Max? He ditched the blue-girl-with-diamonds banner art that MP3Skyline had till about six months ago. The new girl looks brainless.

Yes Tom I did like the other young lady better,this one does nothing for me either....