10-20-2012, 08:10 AM
To be honest I've completely given up on Sparks/AllTunes - can't remember the last time I bought anything from them.
I am now mainly getting my music in flac format, if possible, and having looked on Sparks for some albums their prices were more than I could buy the CDs for here in the UK.
It's a real shame but as far as I'm concerned they have completely lost the plot - and no doubt a lot of customers - and this lack of customer support is just another nail in their coffin.
My tip - forget Sparks and try the other stores. Megaboon does albums in flac format at very reasonable prices - just need more of them.