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Technical support at allofmp3 - 06-12-2007, 08:29 PM

Trying to add new money to my account at allofmp3 or get transferred to mp3sparks is turning into a nightmare/waste of time.

Witness the latest as proof!

Tech Support 06.06.2007 23:08:50
You wrote:
Still hoping to get an invite to mp3sparks - what is the criteria for invitation? Why not help all users who have a reasonable history with allofmp3? Surely we have been loyal to you?

Allofmp3.com support reply:
There’s been some maintenance work going on lately. The service will be restored in near future. We’re sorry for the inconvenience.

You wrote:
Your most recent answer totally fails to answer the question I asked. Are the answers generated by a robot or a real person?

Allofmp3.com support reply:
You should have some quantity payments, but she don't have necessary payments.


Think this is rapidly approaching the end of a long-term love affair!!!
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solaris (Offline)
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Lightbulb lightweight_brother - 06-12-2007, 08:34 PM

Quote:
Originally Posted by lightweight_brother View Post
Trying to add new money to my account at allofmp3 or get transferred to mp3sparks is turning into a nightmare/waste of time.

Witness the latest as proof!

Tech Support 06.06.2007 23:08:50
You wrote:
Still hoping to get an invite to mp3sparks - what is the criteria for invitation? Why not help all users who have a reasonable history with allofmp3? Surely we have been loyal to you?

Allofmp3.com support reply:
There’s been some maintenance work going on lately. The service will be restored in near future. We’re sorry for the inconvenience.

You wrote:
Your most recent answer totally fails to answer the question I asked. Are the answers generated by a robot or a real person?

Allofmp3.com support reply:
You should have some quantity payments, but she don't have necessary payments.


Think this is rapidly approaching the end of a long-term love affair!!!
Hi lightweight_brother.

How much have you spent all in all (excluding bonuses)?

solaris
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06-12-2007, 09:27 PM

Nothing like enough for MemphisMembers or the like - about $60 in all
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06-12-2007, 09:29 PM

Wow, a non-automated response!
It looks like it might have been typed in Russian and then sent through BabelFish or something. So I suppose support's knowledge of the English language isn't that good, which is why they use automated responses all the time. Maybe we should find someone who speaks Russian to ask more details about the invites.

Anyway, I believe the criterion for an invite must be something like "has paid more than $X in the last Y months". This could explain why some people with a total amount of payments of $130 still have no invite while others with less than $100 did have one.
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06-12-2007, 09:36 PM

Like I said in my post - looks like I will have to use an alternative site. I have exactly $0.22 credit left. Shame because I'd love to support allofmp3 or mp3sparks as they have given me access to some great music. I know its not their fault that credit card companies won't provide facilities but they are not really going out of their way to give us any alternatives or even any solid information on how to get round the problem.
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solaris (Offline)
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Talking RedSmurf - 06-12-2007, 11:14 PM

Quote:
Originally Posted by RedSmurf View Post
Wow, a non-automated response!
It looks like it might have been typed in Russian and then sent through BabelFish or something. So I suppose support's knowledge of the English language isn't that good, which is why they use automated responses all the time. Maybe we should find someone who speaks Russian to ask more details about the invites.

Anyway, I believe the criterion for an invite must be something like "has paid more than $X in the last Y months". This could explain why some people with a total amount of payments of $130 still have no invite while others with less than $100 did have one.
It's not like their automated answers are held in any kind of super-duper English

solaris
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06-12-2007, 11:52 PM

Quote:
Originally Posted by solaris View Post
It's not like their automated answers are held in any kind of super-duper English
Well, most of them look better than the average babelfish output, so I guess someone has read through them, and now they try to recycle them as much as possible...
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Wink Your on your way.. - 06-13-2007, 03:18 AM

Quote:
Originally Posted by lightweight_brother View Post
Like I said in my post - looks like I will have to use an alternative site. I have exactly $0.22 credit left. Shame because I'd love to support allofmp3 or mp3sparks as they have given me access to some great music. I know its not their fault that credit card companies won't provide facilities but they are not really going out of their way to give us any alternatives or even any solid information on how to get round the problem.
I do understand your disappointment ,but you are thinking in the right direction.. and realizing that Allofmp3 is in between a rock and a hard place..
half a million + customers, under siege from various greedy governments..we do not know half the pressures they have just trying to surrvive..it's not business as usual for them..and for what ever reason they can not fully
communicate with us...but that's what this community is about trying to make sense of something without many given facts.. But this site does a excellent job in communicating about your musical options until this is solved..
Good Luck,
Night fly
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06-13-2007, 09:31 AM

Quote:
Originally Posted by Nightfly View Post
I do understand your disappointment ,but you are thinking in the right direction.. and realizing that Allofmp3 is in between a rock and a hard place..
half a million + customers, under siege from various greedy governments..we do not know half the pressures they have just trying to surrvive..it's not business as usual for them..and for what ever reason they can not fully
communicate with us...but that's what this community is about trying to make sense of something without many given facts.. But this site does a excellent job in communicating about your musical options until this is solved..
Good Luck,
Night fly
well spoken nightflight - I totally agree. How to make exactly these informations public which are the reason for all their troubles?
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Nightfly (Offline)
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More on that.... - 06-13-2007, 05:54 PM

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Originally Posted by bokr View Post
well spoken nightflight - I totally agree. How to make exactly these informations public which are the reason for all their troubles?
Thanks bokr...If you notice on Allofmp3 on left side News, that is where they really
try to communicate..they let everybody know that when they arrested the
person in the UK for selling Vouchers that he Did Not work for allofmp3s new Europe Office which were all lies told by the press to discredit them..they
let the people know storm trooper tactics were being used..and you know
what the first response in the blogs were..How do I get money in my account?
How do we know that is not you(allofmp3) that's lying?...as you know I am a peace loving guy...but I blasted these people(?) for being as greedy as allofmp3's
oppressors and if this is you're attidude..why are you here..just go elsewhere
if you don't support them when they tell the truth and are asking for support..
We all must sometimes think of the other side of things and situations when
we might be in disagreement with others ways...and step outside of ourselves...In business and with each other.

Peace,
Nightfly

Last edited by Nightfly; 06-13-2007 at 06:21 PM.
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