[staggy]

Do KAGI take a while to process payments?

I've just made a payment by credit card but I haven't received an email from them confirming and my balance at mp3fiesta has not been credited yet.

I appreciate I only did this an hour or so ago and its the middle of the night in the US (I'm in UK) but should I be worried

My previous experiences on other music sites (aomp3, mp3sugar and musicmp3) are that the credit has appeared instantaneously

[Solution]

For some time I can give answers for some questions about mp3fiesta.

Processing of bank cards takes several hours in the KAGI system. If you have paid for mp3fiesta, please, don't worry. For technical reason payment processing go slowly. Also, for the first time, please, save your Transaction ID, which appear in the end of ordering.

[solaris]

Originally Posted by Solution

For some time I can give answers for some questions about mp3fiesta.

Processing of bank cards takes several hours in the KAGI system. If you have paid for mp3fiesta, please, don't worry. For technical reason payment processing go slowly. Also, for the first time, please, save your Transaction ID, which appear in the end of ordering.

Hi Solution.

Nice to have someone from MP3Fiesta joining the forum - welcome

I like your avatar very much by the way.

[chris7]

Originally Posted by Solution

For some time I can give answers for some questions about mp3fiesta.

Processing of bank cards takes several hours in the KAGI system. If you have paid for mp3fiesta, please, don't worry. For technical reason payment processing go slowly. Also, for the first time, please, save your Transaction ID, which appear in the end of ordering.

Dear Solution,

I topped up with Paypal yesterday, nothing yet appeared on my account?

Regards chris7

[Bruno]

Originally Posted by Solution

For some time I can give answers for some questions about mp3fiesta.

Hi, and welcome!
Could you please make me pay through Kagi, instead of SWREG?
My email address is brunodelfrate@brunodelfrate.com. Thanks!

[Solution]

Originally Posted by solaris

Hi Solution.

Nice to have someone from MP3Fiesta joining the forum - welcome

I like your avatar very much by the way.

Thanks for a greeting, solaris.

Originally Posted by chris7

Dear Solution,

I topped up with Paypal yesterday, nothing yet appeared on my account?

Regards chris7

chris7, i know this problem and unfortunately it's not only with your account. We work hard to accelerate process of balance update. If we'll need some info you'll receive email from us. Most likely all errors will correct tomorrow.

Originally Posted by Bruno

Hi, and welcome!
Could you please make me pay through Kagi, instead of SWREG?
My email address is brunodelfrate@brunodelfrate.com. Thanks!

Try another

[Bruno]

Originally Posted by Solution

Try another

Hey, thanks for fixing it so quickly - I've just placed my order!
Now let's wait for the KAGI guys to send you my money!

Best regards,
Bruno

(a few minutes later): Hey, my balance is refilled! Wooooow, let's download!

[chris7]

Originally Posted by Solution

Thanks for a greeting, solaris.



chris7, i know this problem and unfortunately it's not only with your account. We work hard to accelerate process of balance update. If we'll need some info you'll receive email from us. Most likely all errors will correct tomorrow.




Try another

Hi Again Solution,

Thank you for your prompt reply and welcome, it is always a BONUS to get actual people from internet music websites coming on and trying to sort out problems.

Regards Chris.

[staggy]

Originally Posted by staggy

Do KAGI take a while to process payments?

I've just made a payment by credit card but I haven't received an email from them confirming and my balance at mp3fiesta has not been credited yet.

I appreciate I only did this an hour or so ago and its the middle of the night in the US (I'm in UK) but should I be worried

My previous experiences on other music sites (aomp3, mp3sugar and musicmp3) are that the credit has appeared instantaneously

Originally Posted by Bruno

(a few minutes later): Hey, my balance is refilled! Wooooow, let's download!

hmmm..... not so quick with mine.

Solution - Is there anyway you can intervene? Your assistance would certainly put my mind at rest. I can PM you the Transaction ID if that helps

[chris7]

I have just received an email from fiesta to tell me my account has been refilled, I have checked myself manually and yes everything appears to be OK, my thanks to Solution and all the Fiesta team. The Paypal option is one that many of us like to use, long may it continue.

Regards Chris