How is MP3Fiesta's customer service

jaydarl · 06:05 AM

I just recently joined and funded MP3Fiesta. The first album I downloaded was Talib Kweli's Eardrum. The problem was it was not the album. The album they have labeled as "Eardrum" is mixture of everybody but Talib. I emailed their support informing them of the error and asking for a refund. But I would like to know if I just did this in vain or do they respond to customers. It's no biggie but was wondering if it is a lost cause from this outfit.

BTW, Thanks for providing this forum.

boogiel45 · 08-22-2007, 07:47 AM

They do respond to customers. I've never asked for a refund though, but they were very good at taking my requests for albums not available in their site.

aom3 · 08-22-2007, 10:07 AM

Yeah they do offer email support, maybe not as quick as some like, but they do contact you.

Ill see if i can get hold of solution for you

Solution · 08-22-2007, 01:50 PM

Good day to everyone. I've just read this message, so , dear jaydarl, write me PM your registry email and we'll fix your problem.

chris7 · 09:00 AM

I have always found the customer support to be good and normally a reply within 24-36 hours, I have made a couple of requests for albums and they duly appeared some time later.

Having "Solution" on here from time to time is also a great help.

jaydarl · 08-24-2007, 03:14 PM

The answer is very good. Mp3fiesta took care of my issue in quick order including refund. Thank you.

Swive · **Extremely FAST response! -** 09-26-2007, 10:14 PM

Emailed Fiesta support late last nite... received following response this AM:

____________wrote:
> Email: _____> Member Name: _______>
> Problem: One of the songs I downloaded today was distorted.
>
> Artist: KT Tunstall
> Album: Drastic Fantastic
> Song Name: Funnyman
> Date Downloaded: September 25, 2007
> Problem: Distorted sound at 2:13 of song
>
> ------------------------------------------------------------------------

Hello, __________

We checked this track - you're right. There is bug which you had
described.
We refund you $0,10 for this track.
We shall try to lay out this music on our site in the near future.
Check presence correct version of this album after a while.

We apologize for any inconvenience.