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Reload this Page Problem by paying with VISA
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  (#1 (permalink)) Old
murka (Offline)
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Problem by paying with VISA - 10-17-2007, 05:50 PM

Recently I found mp3fiesta site. I was very impressed with the music selection and of course with the price.
On October 04, 2007 I've registered and decided to put $19.90 to my account.
I was using Visa for payment. When I submitted the payment information, I've got a message saying that there is a problem with my credit card and that the payment can not be accepted. I thought that I mistyped some information. I have tried to pay again, but got the same respond. Couple of days latter I've noticed two transactions on my credit card statement both for $19.90, both made on October 04,
for both the charger name is LEGALZONEMUSIC.EU. However, the balance on my account is still $0.
I sent an email to the MP3fiesta Customer Service, on October 14th, yesterday I sent a privat message to Solution - no respond yet.

Have anybody experienced problem like this. Any thoughts, suggestions?

I know, that I can file a dispute for these charges with my credit card and I will, but I still want to be able to fill out the balance on my account and download some great music this site has.

Thank you,
Murka
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  (#2 (permalink)) Old
gluteus maximus (Offline)
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10-17-2007, 06:08 PM

Quote:
Originally Posted by murka View Post
Recently I found mp3fiesta site. I was very impressed with the music selection and of course with the price.
On October 04, 2007 I've registered and decided to put $19.90 to my account.
I was using Visa for payment. When I submitted the payment information, I've got a message saying that there is a problem with my credit card and that the payment can not be accepted. I thought that I mistyped some information. I have tried to pay again, but got the same respond. Couple of days latter I've noticed two transactions on my credit card statement both for $19.90, both made on October 04,
for both the charger name is LEGALZONEMUSIC.EU. However, the balance on my account is still $0.
I sent an email to the MP3fiesta Customer Service, on October 14th, yesterday I sent a privat message to Solution - no respond yet.

Have anybody experienced problem like this. Any thoughts, suggestions?

I know, that I can file a dispute for these charges with my credit card and I will, but I still want to be able to fill out the balance on my account and download some great music this site has.

Thank you,
Murka
Hi Murka

Welcome to the forum.

You could try querying the payment with http://legalzonemusic.com/

gm
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  (#3 (permalink)) Old
solaris (Offline)
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Smile Solution - 10-17-2007, 06:29 PM

Quote:
Originally Posted by murka View Post
Recently I found mp3fiesta site. I was very impressed with the music selection and of course with the price.
On October 04, 2007 I've registered and decided to put $19.90 to my account.
I was using Visa for payment. When I submitted the payment information, I've got a message saying that there is a problem with my credit card and that the payment can not be accepted. I thought that I mistyped some information. I have tried to pay again, but got the same respond. Couple of days latter I've noticed two transactions on my credit card statement both for $19.90, both made on October 04,
for both the charger name is LEGALZONEMUSIC.EU. However, the balance on my account is still $0.
I sent an email to the MP3fiesta Customer Service, on October 14th, yesterday I sent a privat message to Solution - no respond yet.

Have anybody experienced problem like this. Any thoughts, suggestions?

I know, that I can file a dispute for these charges with my credit card and I will, but I still want to be able to fill out the balance on my account and download some great music this site has.

Thank you,
Murka
Hi Murka.

Solution only honours us with his presence here every 4-5 days, so have a little patience with him. But if you end up unsuccessful adding to your balance at MP3Fiesta, I'm sure you can solve it with your credit card company and have your money back
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  (#4 (permalink)) Old
murka (Offline)
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10-17-2007, 06:29 PM

Quote:
Originally Posted by gluteus maximus View Post
Hi Murka

Welcome to the forum.

You could try querying the payment with Legal Zone Music - Contact

gm

Thank you for the reply, gm
I did it yesterday, but did not get any reply back
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  (#5 (permalink)) Old
murka (Offline)
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10-17-2007, 06:33 PM

Quote:
Originally Posted by solaris View Post
Hi Murka.

Solution only honours us with his presence here every 4-5 days, so have a little patience with him. But if you end up unsuccessful adding to your balance at MP3Fiesta, I'm sure you can solve it with your credit card company and have your money back
Yeah, I know about the money, but I want the music.
By the way does any one knows who are they the mysterious LEGALZONEMUSIC.EU
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  (#6 (permalink)) Old
Solution (Offline)
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10-18-2007, 08:55 AM

murka, please read your PM .
As for LEGALZONEMUSIC.EU - its payment processor which works according to mp3fiesta

Your money weren't lost. Also we swiched off LEGALZONEMUSIC.EU for a while as it generate for us many errors. There is a good payment gateway working in processing credit cards at present.


Two steps forward, then four back
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  (#7 (permalink)) Old
Irlanda (Offline)
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Visa Payment Problem - 11-18-2007, 02:18 PM

Hi everyone,

Yesterday I refilled my MP3Fiesta balance with $39.90, but my balance is still $0.00. I received an email confirming the $39.90 was taken off my credit card. But I still cannot download music because my balance has not refilled, even though I have been charged the $39.90. How can I resolve this issue?
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solaris (Offline)
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Smile This way please - 11-18-2007, 03:54 PM

Quote:
Originally Posted by Irlanda View Post
Hi everyone,

Yesterday I refilled my MP3Fiesta balance with $39.90, but my balance is still $0.00. I received an email confirming the $39.90 was taken off my credit card. But I still cannot download music because my balance has not refilled, even though I have been charged the $39.90. How can I resolve this issue?
Hi Irlanda.

Follow this link to the last post of that particular thread: http://www.aom3.org/forum/mp3fiesta/...html#post22202
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Irlanda (Offline)
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11-18-2007, 03:57 PM

Quote:
Originally Posted by solaris View Post
Hi Irlanda.

Follow this link to the last post of that particular thread: http://www.aom3.org/forum/mp3fiesta/...html#post22202
Thank you
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troods (Offline)
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11-20-2007, 03:19 AM

I got an epassporte visa and just laid 19.90 into the jaws of mp3fiesta. I hope beyond hope that it works because they have several albums I can't get on any other site. Fingers crossed. Will let you know.
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