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Some words - 11-03-2007, 03:41 PM

Unfortunately I can't visit this forum every day. So I ask to forgive for untimely answers on this great community. Also i always read all PM which you send.

In this post i wish to pay your attention for some moments. There is form of Customer Service on MP3fiesta and it already works at least during last month. And it'll work further.

I can assure you that all inquiries transferred through this form are always reading and corresponding decisions are making.
Also inquiries with subjects "Payment Problem" about untimely transfer of money resources on an mp3fiesta account become frequent.It's connected with a slow speed of some processes. But as a result always all the successful payments appear on your accounts. There enough only one email from you to solve problem

Sometimes in this case Customer Service will not answer. But you'll receive notifying letter with changing of the status of your account.

As for technical questions we try to correct quickly bugs in albums and tracks which you specified in your emails. The Refunding for a poor-quality album occurs quickly in any case.
As to inquiries about addition of music which not presented on mp3fiesta. Albums by your request usually appear during one week. If it's not - then we can't add requested album because of different reasons.

Many letters come with a question: how to pay by Visa if I have only Mastercard.
If you have have such problem (your Mastercard isn't accepted by our payment system), there is decision to use the virtual Visa. Such service gives, for example, ePassporte.

Thank you for your trust. We work hard that buying of music brought you pleasure.


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Smile Customer service - 11-03-2007, 03:52 PM

Quote:
Originally Posted by Solution View Post
Unfortunately I can't visit this forum every day. So I ask to forgive for untimely answers on this great community. Also i always read all PM which you send.

In this post i wish to pay your attention for some moments. There is form of Customer Service on MP3fiesta and it already works at least during last month. And it'll work further.

I can assure you that all inquiries transferred through this form are always reading and corresponding decisions are making.
Also inquiries with subjects "Payment Problem" about untimely transfer of money resources on an mp3fiesta account become frequent.It's connected with a slow speed of some processes. But as a result always all the successful payments appear on your accounts. There enough only one email from you to solve problem

Sometimes in this case Customer Service will not answer. But you'll receive notifying letter with changing of the status of your account.

As for technical questions we try to correct quickly bugs in albums and tracks which you specified in your emails. The Refunding for a poor-quality album occurs quickly in any case.
As to inquiries about addition of music which not presented on mp3fiesta. Albums by your request usually appear during one week. If it's not - then we can't add requested album because of different reasons.

Many letters come with a question: how to pay by Visa if I have only Mastercard.
If you have have such problem (your Mastercard isn't accepted by our payment system), there is decision to use the virtual Visa. Such service gives, for example, ePassporte.

Thank you for your trust. We work hard that buying of music brought you pleasure.
Thanks for clarifying that, Solution I will direct forum members to your customer service from now on...
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Red face 11-03-2007, 04:42 PM

Solaris! My previous post didn't mean that i'll never visit aom3
I'll usually visit this community every 1,5 week. And if members of aom3 have questions i'll always answer them. Certainly in case if a problem is still not solved by MP3fiesta Customer Service.


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11-04-2007, 11:49 PM

Nice! I'm signing up for ePassporte right now, didn't know there was a place that offered virtual Visa.
The dowloading orgy will continue.

-V-
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