[Help!] Can I Re-Download an mp3?

chamlin · **Can I Re-Download an mp3? -** 06-05-2008, 06:52 AM

Funded my sparks account and downloaded a song at 192, then the same song at 320 to see if my ears can tell much of a difference.

Unfortunately, the 320 overwrote the 192, and that won't make for much of a comparison. Can I download the 192 again? If so, how???

Thanks,
Chamlin

Wren · 06-05-2008, 09:40 AM

no, it's impossible to redownload tracks you have bought
but if you write to assistance and explain the problem, i am sure they will refund your balance

solaris · **You wanna bet? -** 06-05-2008, 11:46 AM

Quote:

Originally Posted by Wren

no, it's impossible to redownload tracks you have bought
but if you write to assistance and explain the problem, i am sure they will refund your balance

I'm pretty sure they won't

Damo · 06-05-2008, 12:50 PM

Quote:

Originally Posted by solaris

I'm pretty sure they won't

Probably won't even reply

Wren · 06-05-2008, 03:50 PM

one day, i wrote them that i had an error with a file, they refund without problem

Damo · 06-05-2008, 03:59 PM

Quote:

Originally Posted by Wren

one day, i wrote them that i had an error with a file, they refund without problem

They did for me too, after a bit of back and forth

solaris · **Upgrading -** 06-05-2008, 04:01 PM

Quote:

Originally Posted by Wren

one day, i wrote them that i had an error with a file, they refund without problem

That they will do - no question - but that is not upgrading a file from 192 kbps to 320 kbps and expecting to be compensated

We actually asked them (late last year), if they would consider such a service in the future (upgrading and paying a little extra) and they said that they'd think about it. I guess they're still thinking

chamlin · 06-05-2008, 05:34 PM

I would understand if they don't want to go through the complexity of the upgrade, but this was for a specific purpose, and alltunes automatically overwrote the 192 with the 320.

It's not a big deal. Pennies. But it was just unexpected that it would overwrite the file without asking.

Live and learn!

chamlin · 06-05-2008, 08:28 PM

The reimbursed me! Quick turnaround too. Now...to see if my ears can tell the difference between 192 and 320.

solaris · **Things must be looking up for them -** 06-05-2008, 09:27 PM

Quote:

Originally Posted by chamlin

The reimbursed me! Quick turnaround too. Now...to see if my ears can tell the difference between 192 and 320.

Good to hear that, chamlin, even if I never would have thought they would have reimbursed you. But I guess that the money must be rolling in for them now that they have opened a few payment options for all their customers