[Whamtoon]

I am having a problem with the Downloader on my Macbook.l It worked one time and I was able to D/L one album.
Now, I can't get it to work. I have the latest version of Java installed. Any ideas?
Thanks in advance.

[Richard3552]

Seva, I've tried to downlaod an album (Can PM) if you want more detail and when it started to download and showed complete I closed window and got following reply

(2) songs could not be downloaded because they were not available on the server, please wait an hour and try again

Any ideas? Has anyone else had this problem as always worked well before.

[seva]

Originally Posted by Richard3552

Seva, I've tried to downlaod an album (Can PM) if you want more detail and when it started to download and showed complete I closed window and got following reply

(2) songs could not be downloaded because they were not available on the server, please wait an hour and try again

Any ideas? Has anyone else had this problem as always worked well before.

one of our servers is dead, seems like HDD died so we need to replace this...tomorrow all will work as it was


Seva

[Richard3552]

Seva,

Thanks for keeping me in the picture, will try it again today.

For the record I read another post regarding Soundsbox and wish to add my own views on soundsbox and seva and would like it be known that in my opinion they are a good site offering lots of choice which is complemented by Seva assistance on this site.
Well done soundsbox

Richard

[mikeybloo]

Is there still a problem with the server? I've just ordered an album and a song but when I open downloader and try to download them, nothing is happening (but I am getting folders created in my i-tunes folder but no songs in them). If and when it's fixed, should I still be able to put the order number in and get my album or will it think it's already downloaded it? Hope I explained the problem OK.

[seva]

Originally Posted by mikeybloo

Is there still a problem with the server? I've just ordered an album and a song but when I open downloader and try to download them, nothing is happening (but I am getting folders created in my i-tunes folder but no songs in them). If and when it's fixed, should I still be able to put the order number in and get my album or will it think it's already downloaded it? Hope I explained the problem OK.

yes, 1/3 of albums are not possible to download, all added in the last 3 months. It's not up to us to fix this, complete datacenter went down with 9000 servers and they are working full time to restore this. I expect all to be online by tomorrow morning


Seva

[mikeybloo]

Originally Posted by seva

yes, 1/3 of albums are not possible to download, all added in the last 3 months. It's not up to us to fix this, complete datacenter went down with 9000 servers and they are working full time to restore this. I expect all to be online by tomorrow morning


Seva

Thanks for quick reply

[Afton]

Same problem for me.

Trying to download the Coldplay single.

Seva keeps saying "tomorrow". Fair play mate so long as tommorrow does actually come!

Also, apreciate your quick response to posts here and to e-mails to SoundsBox. Always nice to have the personal touch!

Regards,
Afton

[seva]

Originally Posted by Afton

Same problem for me.

Trying to download the Coldplay single.

Seva keeps saying "tomorrow". Fair play mate so long as tommorrow does actually come!

Also, apreciate your quick response to posts here and to e-mails to SoundsBox. Always nice to have the personal touch!

Regards,
Afton

I tell you guys what they are telling me and this is "tomorrow" ...


Seva

[seva]

Finally, all issues with database and server that crashed are fixed so all should work as it should. It took too long than expected but at least it's done.


seva