[Velvet Love]

Hello everybody, I want to signal my problem with Alltunes.
I've dowloaded the entire cd of Stevie Wonder "Fulfillingness' First Finale (1974)". The surprise when hearing the cd on my phone the 6th track instead "You Haven't Done Nothin'" it was another artists and another sound (Rap). So I download the single track thinking a mistake or some traffic problem. The same result: the track has the right tags album, number of track, Title... but really this is not Stevie.
I try with the help button in the program to contact AllTunes Staff but the message don't remain... very strange because a precedent message for payment questions it' still there with the reply.
What do you suggest ?
Thank's a lot.

PS: in preview I hear the right track !!!!

[viracocha]

Originally Posted by Velvet Love

Hello everybody, I want to signal my problem with Alltunes.
I've dowloaded the entire cd of Stevie Wonder "Fulfillingness' First Finale (1974)". The surprise when hearing the cd on my phone the 6th track instead "You Haven't Done Nothin'" it was another artists and another sound (Rap). So I download the single track thinking a mistake or some traffic problem. The same result: the track has the right tags album, number of track, Title... but really this is not Stevie.
I try with the help button in the program to contact AllTunes Staff but the message don't remain... very strange because a precedent message for payment questions it' still there with the reply.
What do you suggest ?
Thank's a lot.

Log into MP3Sparks, go to the Assistance section and leave your message there.

Please note that when you press the Post Message button, the message will appear right under the button and will no longer be shown in the message box.

[Velvet Love]

Originally Posted by viracocha

Log into MP3Sparks, go to the Assistance section and leave your message there.

Please note that when you press the Post Message button, the message will appear right under the button and will no longer be shown in the message box.

Hello viracocha !
thank you for your immediate support bu unfortunatly I can't log in Mp3 sparks with my userid (allofmp3)

[Kalvin Kleenex]

Originally Posted by Velvet Love

Hello viracocha !
thank you for your immediate support bu unfortunatly I can't log in Mp3 sparks with my userid (allofmp3)

Hi Velvet Love

1) If yoo want to log in sparks with your allofmp3 userID, take a look at this sticky: http://www.aom3.org/forum/allofmp3-g...oblems-36.html, and ask Frunze & Shadman for repporting your situation to assistance. Then you'll be able to report assistance the problem with this song. Please, follow the instructions they post in the sticky.

2) If you don't want to wait until assistance allows you to access through sparks and then repport the problem with the song, and you don't mind spend again your money in this song, try to download again with a different bitrate, because the preview is the right song, so maybe it's a problem with the link to the file you want yo download.

Anyway, I recommend you to ask for restoring your userID in sparks.

Hope this can help you

Kalvin

[Frunze]

Originally Posted by Velvet Love

Hello viracocha !
thank you for your immediate support bu unfortunatly I can't log in Mp3 sparks with my userid (allofmp3)

If you need to have your account migrated to Sparks, we'll be happy to send your name to assistance. Please go to the "MP3Sparks Logon Problems" thread and leave your info there; we'll submit your name and hopefully you will be able to log in to Sparks very shortly.

Frunze

[Frunze]

Originally Posted by Kalvin Kleenex

Hi Velvet Love

1) If yoo want to log in sparks with your allofmp3 userID, take a look at this sticky: http://www.aom3.org/forum/allofmp3-g...oblems-36.html, and ask Frunze & Shadman for repporting your situation to assistance. Then you'll be able to report assistance the problem with this song. Please, follow the instructions they post in the sticky.

2) If you don't want to wait until assistance allows you to access through sparks and then repport the problem with the song, and you don't mind spend again your money in this song, try to download again with a different bitrate, because the preview is the right song, so maybe it's a problem with the link to the file you want yo download.

Anyway, I recommend you to ask for restoring your userID in sparks.

Hope this can help you

Kalvin

Ah! Shooting from the hip again, I am. Thanks Kalvin for this message, I just didn't see it before replying to Velvet Love.

[Kalvin Kleenex]

Originally Posted by Frunze

Ah! Shooting from the hip again, I am. Thanks Kalvin for this message, I just didn't see it before replying to Velvet Love.

Hi Frunze

Don't worry, help people is that matters, even if we repeat answers.

Had a nice day (I guess you must be at the beginning of your working day)

Kalvin

[Velvet Love]

Originally Posted by Frunze

Ah! Shooting from the hip again, I am. Thanks Kalvin for this message, I just didn't see it before replying to Velvet Love.

Hi Frunze I've just posted this morning in the thread you talk.
But at this moment i've received no reply.
I copy and paste the post:
Today, 11:46 AM
- Your login in allofmp3;
sanpaff
- whether you are a Mac or a PC user;
PC user
- whether you are able to see your logon credentials validated in Alltunes;
Yes ! (last chance)
- if you are using Alltunes - whether you're able to pay;
NO ! (help my balance 3$)
- when was the last time you tried to log in with mp3sparks.
Now with the same reply => invalid user name or password
Thank a lot for everything you can.. and my apology for my poor english.

[Frunze]

Originally Posted by Velvet Love

Hi Frunze I've just posted this morning in the thread you talk.
But at this moment i've received no reply.
I copy and paste the post:
Today, 11:46 AM
- Your login in allofmp3;
sanpaff
- whether you are a Mac or a PC user;
PC user
- whether you are able to see your logon credentials validated in Alltunes;
Yes ! (last chance)
- if you are using Alltunes - whether you're able to pay;
NO ! (help my balance 3$)
- when was the last time you tried to log in with mp3sparks.
Now with the same reply => invalid user name or password
Thank a lot for everything you can.. and my apology for my poor english.

No prob. I added your name to the list in the thread. Check back by the end of the day, or tomorrow at the latest - and remember, for $3 you can still buy enough music today that it would take you more time to listen to it than, hopefully, for Assistance to fix your issues.

[koenfucius]

Originally Posted by Velvet Love

I try with the help button in the program to contact AllTunes Staff but the message don't remain... very strange because a precedent message for payment questions it' still there with the reply.

Did you remember to select a Message Topic before clicking the 'send message' button? (speaking from experience)