[aom3]

MP3SkyLine has so far, had a calm and solid recovery to near 100% functional service. Reception has been very good and I don’t think MP3SkyLine could ask for anything more. Their free credit give-away to aom3’s mailing list readers was one of the smoothest and most successful give-aways, with a 99% success rate. So its now time to rate MP3SkyLine on their recovery process, do you think MP3SkyLine is stable enough and worth to recommend to a friend or family?

Read on: Would You Recommend MP3SkyLine? | Rutunes

[tomhr]

I'm impressed by their customer service. I'm impressed by their catalog.

What doesn't impress me: I have a 28k dialup, and downloading a song typically takes 30-40 minutes. And sometimes at MP3Skyline, the downloading stops with no warning and no error message. Yesterday morning (about 8:30 am GMT to 10 a.m. GMT) the downloading stopped five times in a row! It's enough of a nuisance that I stopped shopping MP3Skyline's catalog with about a dollar of credit left, and I doubt that I'll give them any money.

[Amy.Dre]

While I am unwilling to wipe the slate clean, Skyforger is certainly making an effort.

I wouldn't discount them because of timeouts on a 28k modem connection! (time to upgrade? )

[skyforger]

Originally Posted by tomhr

I'm impressed by their customer service. I'm impressed by their catalog.

What doesn't impress me: I have a 28k dialup, and downloading a song typically takes 30-40 minutes. And sometimes at MP3Skyline, the downloading stops with no warning and no error message. Yesterday morning (about 8:30 am GMT to 10 a.m. GMT) the downloading stopped five times in a row! It's enough of a nuisance that I stopped shopping MP3Skyline's catalog with about a dollar of credit left, and I doubt that I'll give them any money.

sorry for off-topic but i need to comment the stops issue:
we're working on 1.4.1 new version which would be stable, and such "stops" would no more occure while downloading. the problem is that your connection pipe could break at a music server side (and especially due to slow connections) and you will get only the piece of song, and status will be "Complete". this will be fixed at once and very shortly, since we're significantly modifying now the D/L routine in the software.

more of that - we will add "downloads list", and some other convenient features

sorry again for my intervension in this thread

regards,
Max

[Starcat]

I would recommend them, but having to download via a separate program rather than direct from the site may put some people off.

Generally their catalogue is very good and prices are reasonable (but not amongst the best).
It's good to have Max back here helping out with customer service.

[Starcat]

Originally Posted by tomhr

I'm impressed by their customer service. I'm impressed by their catalog.

What doesn't impress me: I have a 28k dialup, and downloading a song typically takes 30-40 minutes. And sometimes at MP3Skyline, the downloading stops with no warning and no error message. Yesterday morning (about 8:30 am GMT to 10 a.m. GMT) the downloading stopped five times in a row! It's enough of a nuisance that I stopped shopping MP3Skyline's catalog with about a dollar of credit left, and I doubt that I'll give them any money.

Congratulations, tomhr, on reaching 100 POSTS and becoming a SENIOR MEMBER!

[gluteus maximus]

Originally Posted by tomhr

I'm impressed by their customer service. I'm impressed by their catalog.

What doesn't impress me: I have a 28k dialup, and downloading a song typically takes 30-40 minutes. And sometimes at MP3Skyline, the downloading stops with no warning and no error message. Yesterday morning (about 8:30 am GMT to 10 a.m. GMT) the downloading stopped five times in a row! It's enough of a nuisance that I stopped shopping MP3Skyline's catalog with about a dollar of credit left, and I doubt that I'll give them any money.

Hi tomhr

Yes indeed, congratulations on becoming a Senior Member

My first internet connection was 14.4k and I can't imagine going back to that sort of speed. Living in a densely populated country where my 6M ADSL connection is not unusual, and a track takes a few seconds to download, it's easy to forget that there are parts of the world less fortunate. I admire your commitment to buying music online.

gm

[ashsarhaz93]

Originally Posted by aom3

MP3SkyLine has so far, had a calm and solid recovery to near 100% functional service. Reception has been very good and I don’t think MP3SkyLine could ask for anything more. Their free credit give-away to aom3’s mailing list readers was one of the smoothest and most successful give-aways, with a 99% success rate. So its now time to rate MP3SkyLine on their recovery process, do you think MP3SkyLine is stable enough and worth to recommend to a friend or family?

Read on: Would You Recommend MP3SkyLine? | Rutunes

I think they have worked hard in redeeming themselves, Max has been very active in the forums as of late & I feel that due to these efforts the hatchet should be buried. So "yes" I would recommend them, my only but HUGE gripe is Skyshare Manager, it spoils what is otherwise a near perfect site for me. C'mon Max, surely there is another way/option???

[Hirs Ute]

Originally Posted by aom3

MP3SkyLine has so far, had a calm and solid recovery to near 100% functional service. Reception has been very good and I don’t think MP3SkyLine could ask for anything more. Their free credit give-away to aom3’s mailing list readers was one of the smoothest and most successful give-aways, with a 99% success rate. So its now time to rate MP3SkyLine on their recovery process, do you think MP3SkyLine is stable enough and worth to recommend to a friend or family?

Read on: Would You Recommend MP3SkyLine? | Rutunes

I believe I have made my feelings known in the 'Up' thread but seeing as the question has been asked I will post my feelings again. Personally I am appalled at Max' ambivalent and, apparently, cynical attitude to his customers.

Whilst I appreciate Max had some very serious technical issues so too did Pastor over at MP3Sale. Max communicated well to start with and then stopped communicating on the forum for a long time. His customers had no idea whether he had taken their cash or had simply lost interest. Some time later Max waltzes back to the forum expecting rapturous applause. Together with Max aom offered a somewhat pathetic $5 bonus code via the freebee mailing list and Max promised an inconvenience payment 'of at least $10'.

In parallel Pastor over at MP3Sale was never off the forum and always gave hope. OK it didn't always materialise as planned but he kept communicating. Then when the servers were finally restored Pastor offered his amazing 'Double' compensation code - by typing 'double' whatever you balance was it was immediately doubled.

The question is 'would I recommend MP3Skyline/Exclusive to friends and family'? The answer is no I wouldn't:
a) I have no confidence the site will still be around in 3 months time
b) I would recommend Mp3Sale, Millisong, Lavamus and Soundsbox ahead simply as I consider them more 'rounded' stores.

Ask me again in 12 months, if the site is still operating and Max is still communicating then maybe I'll change my opinion.

My opinion only, take it as you will

[gluteus maximus]

On the other hand, at present Max is the most prolific poster of the music site reps, sometimes even wearing the hat of Forum Member, and showing us his human side. We can't know which sites will be around in a year's time, but I think that one that has worked so hard to rebuild - and succeeded - has a better chance than many. And their unique catalogue is a 'must have' for some people. I'm very glad to see them back, and on the basis of what they're doing now, I would certainly recommend Mp3Skyline/Mp3Xclusive.

gm